Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.

To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

To assist in keeping the hotel reception area clean and tidy at all times.

To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.

To undertake all training as required (eg, first aid, health and safety, customer service).

To administer the general petty cash system and float in an accurate manner.

Offering all services such as tours, shuttle buses and rentals to customers

Ensuring the best experience of all customers.

What you need for the role
Must speak English and the local language of the country of application.
Previous experience in hotels, restaurants and managing on site activities. Experience working with lifestyle brands and marketing of events is an advantage.
Knowledge of PMS systems is an advantage.
Teaching certification in any related art/music/wellness/cultural area is an advantage.
Experience with PR, brand management, event production, retail, design, and festivals is an advantage.
Grassroots experience working in multicultural environments with a diverse group of local and global stakeholders.
Experience in managing community relations.
Microsoft Office and Google G-Suite proficiency.
Knowledge and sensitivity of local culture.
Social, energetic, creative & fun spirited personality.
Time management skills.
Ability to network and negotiate.
Experience in group facilitation.