● Responsible for communicating the different Tours & Travel products and services during the check in process

● Ensure all guests are aware of the different spaces (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)

● Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)

● Responsible for recording Tours & travel sales in systems, Rezdy and Winks.

● Responsible with supporting guests in case of any question/concern needed regarding an T&T product

● Manage receptionists tasks on the night shift

● Process all guest check-ins and early check outs

● Review receptionists’ reports

● Obtain clean and organized reception

● Accounting reports as required

● Ensure to complete the logbook

● Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests

● Perform adjustments and corrections and rectify all PMS problems that occur during night shift

● Verify that all registered guests have the payment applied correctly in the PMS

● Prepare of End of day procedure

Make sure that all the arrivals for the following day are already assigned

● Prepare all the Registration Cards, Bracelets and keys for the arrivals of the next day

● Check all accounts of guests who check out the next day

● Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift

● Ensure standards of customer service

● Ensure the good conditions of reception equipment

● Must be able to perform the full night audit if needed

● Act as manager on duty for the hostel in the absence of the

Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen

● In case on Events or Parties, is mandatory of coordinate all the security team

● Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

Requirements

● 1-2 years of experience in reception

● Team management

● Bilingual

● Knowledge of PMS system

● Tourism /Hotel management background