This professional will be responsible for optimizing hotel operational processes through data analysis and business intelligence, with a primary focus on providing direct assistance to the Vice President of Operations. The role combines data analysis for strategic decision-making with coordination and administrative support to ensure smooth operations and critical project execution.

Reporting & Internal Relations:

Reports to:
Vice President of Operations.

Collaborates with:

• Marketing, Guest Experience, Finance, Human Resources, and Technology teams.
• Operational areas such as Front Desk, Housekeeping, Maintenance, and Food & Beverage.

Key Responsibilities:

Assistance to the Vice President of Operations:

• Provide direct administrative and operational support to the Vice Presidency, including managing schedules, coordinating meetings, and following up on commitments.
• Prepare documentation, presentations, and special reports for strategic meetings.
• Facilitate communication between the Vice Presidency and various operational departments, ensuring the effective implementation of initiatives and projects.

Data Analysis & Reporting:

• Collect, process, and analyze hotel operational data (occupancy, revenue, costs, service indicators, among others).
• Develop dashboards and reports using Business Intelligence tools (Power BI, Tableau, etc.) to support strategic decision-making.

Operations Optimization:

• Identify opportunities for improvement in operational processes through data analysis and propose corrective actions.
• Monitor key performance indicators (KPIs) and collaborate on the implementation of strategies aimed at efficiency and continuous improvement.

Strategic Project Management:

• Coordinate and track operational improvement projects, ensuring deadlines and objectives are met.
• Collaborate with various departments to implement initiatives that maximize profitability and customer satisfaction.

Business Intelligence Solutions Implementation:

• Evaluate and implement new technological tools and BI systems that facilitate data visualization and analysis.
• Train the team on the use of these tools and the correct interpretation of data insights.

Requirements & Competencies:

Education & Experience:

• Bachelor's degree in Hospitality Management, Tourism, Industrial Engineering, Economics, or related fields.
• Proven experience in hotel operations, data analysis, and/or executive assistance roles in dynamic environments.

Technical Knowledge:

• Advanced proficiency in BI tools (Power BI, Tableau, QlikView, etc.) and data analysis.
• Expertise in advanced Excel and PowerPoint.
• Familiarity with hotel management systems (PMS, CRS, etc.) and booking platforms.

Skills & Personal Competencies:

• Strong analytical skills and attention to detail.
• Ability to clearly and effectively communicate findings and recommendations, both verbally and in writing.
• Excellent organizational and time management skills, essential for coordinating executive-level schedules and meetings.
• Proactive mindset, critical thinking, and results-oriented approach.
• Strong teamwork skills and ability to work under pressure in dynamic environments.