The Front Desk Agent must provide friendly and efficient service, attend to guests, handle complaints, keep the reception area clean, perform office tasks, and manage the petty cash. They should also promote experiences, manage communications via WhatsApp, implement activities, assist with social media, lead experience objectives, respond to reviews, and promote additional services such as coworking, tours, surfing, spa, and wellness. Additionally, they must manage local community relationships.

Responsibilities:

• Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.
• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure super customer service experience.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area. 
• To undertake all training as required (eg, first aid, health and safety, customer service).
• To administer the general petty cash system and float in an accurate manner.
• Offering all services such as tours, shuttle buses and rentals to customers
• Ensuring the best experience of all customers.

Experience Functions:

• Connect with guests and make sure to promote all experiences. Transmit knowledge, passion, emotion, energy and motivation to the location team.
• Weekly and monthly activities, programming, planning and execution, with guidance of the Cluster Experience Manager.
• Owner of Whatsapp Location Guest Chat. In charge of keeping it alive and a place to connect.
• Owner of Whatsapp direct communication with guests.
• Heart of guest experience: Engage with customers involving the entire team throughout your shift (especially be present during check in and check out hours in order to receive feedback from guests).
• Implement the Welcome Drink. Daily gathering for new check-ins in order to connect between travelers.
• Daily Property Walk and following the Experience Checklist at least twice a week. 
• Continuously Communicate & Follow Up on experience objectives and Destination Index metrics action plans with the support of the Cluster Experience Manager and the Cluster General Manager.
• Playlist, controlling the right volume and music selected throughout the day.
• Own the physical communication on location (brand & marketing guidelines) in its proper implementation and constant update. (print & place).

Employment Terms:

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• A dynamic work environment in a leading hospitality setting.