Duties and Responsibilities:

Product:

● Oversee the functioning of all product areas at

the location (Front of the House, Back of the

House, F&B, Kitchen, CoWork, Experience),

optimizing all available opportunities.

● Coordinate with the Country and Global

Product leads to ensure the proper functioning

of products at the location.

● Ensure the location is adequately stocked with

necessary supplies and equipment.

Finance and Accounting:

● Manage the location’s P&L and reporting,

ensuring consistency of revenue, costs, and

data across all channels.

● Ensure compliance with local accounting

standards and legal requirements.

● Ensure that accounting controls and systems

are followed at all times and are in line with

company guidelines.

Compliance:

● Ensure compliance with all applicable local

laws and regulations at the location.

● Report any issues that may affect business

operations or cause disruptions.

Human Resources:

● Act as the direct manager for all location

managers.

● Lead and support the recruitment and

selection process for open positions at the

location.

● Create and manage the staffing plan for the

location.

● Ensure staffing levels are optimized to

maintain service quality and minimize P&L

impact.

● Serve as the main point of contact for training

needs assessment and delivery.

● Oversee payroll, benefits, and incentive plans.

● Supervise the implementation of

environmental health and safety plans at the

location.

Revenue Management:

● Ensure the location meets or exceeds its

revenue goals.

Sales:

● Develop and manage the sales strategy for the

location.

Marketing:

● Generate local partnerships to promote the

brand.

● Create and manage the location’s marketing

plan, following brand guidelines.

● Ensure proper usage of brand guidelines at

the location.

Experience:

● Foster an environment that provides a positive

experience for all stakeholders (guests,

employees, and the community).

● Ensure proper implementation of the location’s

experience/programming.

● Be present at the location to support team

members in delivering a great experience.